Return Policy

We want you to love your LensKraft purchase. If something isn't right, our 7-day return policy makes it simple to sort out. Here's everything you need to know about returns, replacements, and refunds — in plain language.

Return Policy at a Glance

  • Return window: Contact us within 7 days of delivery.
  • Condition: Items must be unused and in their original packaging.
  • Damaged or incorrect items: We will arrange a replacement or refund — our priority is making it right.
  • COD refunds: Processed via bank transfer after the returned item is received and inspected.
  • Delivery charges: Non-refundable, unless the return is due to our error.

How to Start a Return

  • Step 1: Contact us within 7 days of delivery through our contact form or email support@lenskraft.shop — include your order number.
  • Step 2: Tell us the issue — damaged item, wrong item, or change of mind — and attach a photo if the item arrived damaged or incorrect.
  • Step 3: Our team will confirm your return and guide you on sending the item back.
  • Step 4: Once we receive and inspect the item, your replacement is dispatched or your refund is processed.

What Qualifies for a Return?

  • Damaged on arrival: If your item reaches you broken or defective, contact us right away — replacement or full refund, your choice.
  • Wrong item received: If we sent the wrong product, we'll fix it at no cost to you.
  • Unused items: Returns are accepted only for items that are unused and in their original packaging — this keeps every delivered product fresh and hygienic for all customers.

Refund Details

For Cash on Delivery orders, refunds are sent via bank transfer once the returned item has been received and inspected. Please share your bank details with our support team when your return is confirmed. Delivery charges are non-refundable unless the return is due to our error (damaged or incorrect item).

Questions?

Our support team is happy to help before or after your purchase. Reach us any time at support@lenskraft.shop with your order number and we'll take care of the rest. See Better. Look Better.